Privacy Policy

At MortgageCouch, Inc. ("MortgageCouch," "we," "us," or "our"), we understand the importance of privacy and are committed to protecting the confidentiality and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website and submit online web applications for home loans through desktop computers and mobile devices. By using our website and submitting your information, you consent to the practices described in this Privacy Policy.

We may collect and process the following categories of personal information about you:

• Personal Information: When you access our website and submit an online web application, we may collect personal information such as your name, address, email address, phone number, date of birth, social security number, employment information, financial details, and other relevant information necessary to process your loan application.
• Device Information: We may collect information about the device you use to access our website, including but not limited to your IP address, browser type, device type, operating system, and other technical information.
• Log Information: Our servers automatically record certain information about your use of our website. This may include your interactions with the website, pages visited, time spent on each page, referring/exit pages, and other similar information.
• Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience on our website. These technologies may collect information such as your IP address, browser type, and browsing behavior. You can manage your cookie preferences through your browser settings.

We may use the information we collect from you for the following purposes:

• Loan Processing: We use your personal information to process and evaluate your loan application, communicate with you about your application status, and provide the requested services.
• Communication: We may use your contact information to send you important updates, notifications, and other information related to your loan application or our services. You may opt-out of receiving such communications by following the instructions provided.
• Analytics and Improvement: We analyze the information we collect to understand user behavior, improve our website and services, and customize your user experience.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, legal processes, or enforce our legal rights.

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may disclose your information to third-party service providers who assist us in operating our website, evaluating loan applications, and delivering our services. These service providers are contractually obligated to maintain the confidentiality and security of your information.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request from a governmental authority, court, or regulatory agency.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a third party as part of the transaction. We will notify you via email and/or prominent notice on our website before your information becomes subject to a different privacy policy.
• Aggregated or De-Identified Data: We may aggregate and de-identify your information for statistical or research purposes. This anonymized data does not identify you personally and may be shared with third parties.

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely dispose of it in accordance with applicable laws and regulations.

You have certain rights regarding your personal information, including the right to access, correct, or delete your information. You may also have the right to object to or restrict certain processing activities. To exercise these rights or for any privacy-related inquiries, please contact us using the information provided below.

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

MortgageCouch, Inc.

Address: 1500 Palma Drive, 2nd Fl Ventura CA 93003

Phone: (805) 676-0377

Email: team@mortgagecouch.com

By using our website and submitting your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.